Return & Refund Policy

At our wooden watch store, customer satisfaction is a priority. If for any reason you're not fully satisfied with your purchase, we are here to assist—under the conditions outlined below.

If you receive a product that is defective, damaged in transit, or incorrect in style, size, or color, you must notify us within 7 days of delivery. To help us process your request efficiently, please provide the following:

• Clear photos of the issue

• Your order number and recipient information

• A photo of the package or shipping label, if possible

Once received, our team will review your case and respond with a resolution, which may include a refund, return, or exchange.

For returns due to a change of mind, we accept requests within 7 days, provided the product meets the following conditions:

• The watch must be brand new, unworn, and undamaged

• Original packaging, tags, manuals, and all included accessories must be returned intact

• Return shipping costs are the customer’s responsibility

Returned items will be inspected upon arrival. If approved, we will issue a refund within 5 to 7 business days, credited back to your original payment method.

If you would prefer an exchange, please contact us in advance to confirm availability. Exchanges must also be requested within 7 days of delivery and follow the same condition requirements as returns. We’ll notify you by email once your new item has shipped.

Important notes:

• All return or exchange requests must be submitted within 7 days of receiving your order

• We do not accept returns for used, engraved, customized, damaged, or incomplete items

• For safe returns, we recommend using a trackable shipping service and carefully packaging your item to prevent damage to wooden components

Should you need assistance, please reach out through our “Contact Us” page. Our support team is here to help during business hours and ensure your issue is handled professionally.