FAQ

How do I place an order?

Simply choose your favorite watch, select quantity and model, add it to your cart, and complete checkout by entering your shipping and payment details. Need help? Visit our "Contact Us" page for assistance.

Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. Once an order is in process, changes or cancellations may not be possible. Please double-check all information before placing your order. For urgent requests, contact us right away and we’ll try our best.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this to monitor the package status. If you have an account, you may also log in to check updates.

What if my item is damaged or incorrect?

If the item you received is faulty or doesn’t match your order, please reach out to us within 48 hours of delivery, including clear photos and your order ID. We will guide you through return or replacement options.

What shipping methods are available?

We offer Economy, Standard, and Express delivery. The cost depends on your location and chosen service, and free shipping is available for qualifying orders. Please see our Shipping Policy for more.

Which countries are not eligible for delivery?

Due to restrictions, we are currently unable to ship to certain countries, including North Korea, Iran, Syria, and remote territories. Our system will automatically notify you at checkout if your address is not serviceable.

How long does shipping take?

Shipping times vary depending on destination and method:

US/EU: 7–14 business days
Oceania: 7–12 business days
Others: May vary up to 25 days
Express options are faster. Refer to our Shipping Policy for full details.

Will I be able to track my package?

Yes, all orders come with a tracking number so you can check delivery status in real time.

What should I do if my package is delayed or lost?

Check the tracking link for updates. If it’s stalled for an unusually long time, contact us with your order details and we’ll help coordinate with the courier.

Can I return or exchange a watch?

Yes, we accept returns or exchanges within 7 days of receipt. The item must be unused, in original packaging with all accessories. Customer is responsible for return shipping unless the product is defective.

How long does a refund take?

Once we receive and inspect the return, the refund is processed within 5–7 business days to your original payment method.

What payment methods do you accept?

We accept PayPal for secure, reliable online payments.

Do I need an account to order?

No, you can check out as a guest.

How do I contact customer support?

Use our "Contact Us" form on the website to send a message. We usually reply within our service hours.

What are your customer support hours?

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+8). We are closed on public holidays.

Are wooden watches waterproof?

They are splash-resistant (hand washing, light rain), but not suitable for swimming, showering, or submersion. Please treat them with care.

How do I care for my wooden watch?

Avoid extreme heat, humidity, and direct sunlight. Use a soft dry cloth to gently clean the surface. Keep it away from hard surfaces to prevent scratches.